Experience - Challenges, Solutions & Results

Core Strengths

• Transforming Emerging Organizations, Improving Productivity
• Leading Distributed and Matrixed Teams
• Specialing in Software Program Management and Quality

I create value by building and leading organizations that deliver high-quality software solutions. My core strength is transforming software organizations through the emerging phase, so that they become efficient, scalable software producers. I specialize in Program Management, Testing and Quality Assurance, areas that are often weakly structured during pre-emerging phases. I also specialize in building and managing collaborative organizations that span domestic and international geographies.

Each of the papers below is a personal "war story" that was instrumental in making customer satisfaction and total quality happen in a real business. Each provides a glimpse of the challenges, solutions, and results that represent my experience.

The papers are listed in alphabetical order. Beneath each title are links to themes that apply to each paper. The themes provide context for understanding how the case study fits into the big picture of managing effective, solution-oriented organizations.

NOTE: I am currently reorganizing the collection. Papers may not be available online for a period of time. Please contact me by email if you are interested in any of the articles.

Click here to see my resume

© 2007 Claude Fenner - Specializing in Software Management and Quality                     www.claudefenner.com