Experience - Challenges, Solutions & Results

  
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My Core Strengths

Proven leadership managing domestic and multi-national software teams. Functional focus is on software testing and QA. Specializing in shaping and right-sizing teams, test strategy and implementation, and managing relationships with stakeholders to deliver high-quality software products efficiently and on schedule.

Click here to see my resume

War Stories

Each of the papers below is a personal "war story" that was instrumental in making customer satisfaction and total quality happen in a real business. Each provides a glimpse of the challenges, solutions, and results that represent my experience.

Shortcut: See a one paragraph synopsis of each war story by clicking on the six theme categories below:
QA & Testing
Productization
Team Transformation
Technical Publications
Training Development
Globalization & Offshoring

 
    Automation: The Key to Sustainable Testing
QA    Productization    Team Transformation 		 
    Balancing the Team and Balancing the Budget
Globalization & Offshoring     Team Transformation 		 
    Building and Fixing QA Organizations
QA    Team Transformation 		 
    Choose QA Metrics around Business Goals
QA 		 
    Matrix Management: Achieving Results through Influence
Team Transformation		  
    Productization: The Right Software in the Right Package
Productization 		 
    Quality-driven means Customer-driven
QA 		 
    Retargeting Documentation to meet Customer Needs
Technical Publications		  
    Storyboarding and Focus Groups
Productization   Technical Publications		  
    Total Quality: Establishing a Healthy Demand/Fulfillment Dynamic
QA    Team Transformation 		 
    Transforming Teams through the Maturity Curve
Team Transformation 		 
    Transforming Training to Speed up Sales and Adoption
Training Development		  
    Tuning Software Training to Meet Customer Needs
Training Development		  
    Using Multi-national Teams Effectively
Globalization & Offshoring    Team Transformation		  

© 2009 Claude Fenner - Specializing in Software Management and Quality                     www.claudefenner.com